| Is
there a Web-Icon or Logo with which I can refer to ScaleTrans? |
|
|
| I
want to uninstall ScaleTrans, but I haven’t got created a
”program group” on install. |
|
Go
to Windows start button, Settings, System and double click on
the Software icon. Select ScaleTrans from the list and click
on ”Install/Remove”.
|
| By
the call of the program help an error message about insufficient
memory appears. |
|
This
is a misleading error message from the help system of Windows.
It actually arises if the help system of Windows is not up to
date and therefore the help file cannot be interpreted. Address
to Microsoft for a current version of the interpreters for Windows-help
files.
|
| You
think that you have found a bug. |
|
If
the bug is still undiscovered up to date, please write down
exactly what puts out the error (what exactly happened) what
you have done and how the bug can be reproduced. Send this information
together with a description of your operating system (+language
version, localization) and (as far as possible) the installed
software to the support.
Your email will be answered immediately and you will get informed
in case of a bugfix (patch/update).
|
| This
help/F.A.Q. does not answer your question. |
|
We
apologize for any inconvenience. The help file of ScaleTrans
and the F.A.Q. is relatively extensive and should answer actually
all basic questions in regard to the program (for theoretical
questions we must refer to special textbooks). Should you, nevertheless,
have a question that is not answered by the program help or
the F.A.Q. and own a license, you may direct a question to the
technical support (don’t
forget to add the name of the licensee and the license number
with your email!).
|
| How
was this feature coded? |
|
Since
ScaleTrans is a commercial product, the source code is not
public. If you have technical questions regarding the program,
please refrain in mutual interest of the cumbersome use
of debuggers (this is prohibited by the license agreement)
and contact
us; maybe we can answer
your questions.
|
| Where
and how can I purchase ScaleTrans? |
|
See
actual prices here: http://www.otwesten.de/scaletrans/pricing.htm
See order information here: http://www.otwesten.de/scaletrans/order.htm
or simply contact the sales
department.
|
| Somebody
asked me to give him my unlock key / serial number. |
|
Don’t
do it! The unlock key / serial number is personalized to the
name of the licensee. The licensee is liable for any unauthorized
spreading of his unlock key, so keep your unlock key secret.
|
| I’ve
bought a license and received the unlock key, but the unlock key
seems to be invalid. |
|
Ensure
that you typed the name of the licensee exactly as it is provided
with the unlock key. Ensure that the serial number is correct.
Instead of typing the rather long unlock key, consider to copy
it from the email and paste it into the unlock key edit box.
If the unlock key was received via email, it is occasionally
split into several lines. Please type the unlock key in one
single line without any spaces or breaks.
Please contact the sales department
if the unlock key is still invalid. Your unlock key will be
checked and possibly replaced.
|
